Truvital™ Privacy Policy
Last updated: February 6, Truvital™ (“we,” “our,” or “us”) operates the website www.thetruvital.com (the “Site”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Site or otherwise communicate with us.
Personal Information We Collect
We collect information that identifies or can reasonably be linked to you. This includes:
Contact Details: Name, billing/shipping address, phone number, and email.
Financial Information: Payment card details and transaction history (processed securely via third-party payment gateways).
Account Information: Usernames, passwords, and security preferences.
Usage Information: IP address, browser type, device information, and how you interact with our Site (collected via cookies and tracking pixels).
Communications: Any information you provide when contacting our support team.
How We Collect Your Data
Directly from you: When you create an account, place an order, or sign up for our newsletter.
Automated Technologies: As you navigate the Site, we use cookies and similar technologies to collect data about your equipment and browsing patterns.
Third Parties: We may receive data from analytics providers (like Google Analytics) and payment processors.
How We Use Your Personal Information
We use your data to provide a “High-Intelligence Wellness” experience, including:
Order Fulfillment: Processing payments, arranging shipping, and providing invoices.
Customer Support: Responding to inquiries and managing your account.
Marketing: Sending promotional emails or SMS about new products (e.g., Acne-X, StormKnight, or FemBalance) based on your preferences.
Security: To detect and prevent fraudulent transactions or malicious activity.
Disclosure of Personal Information
We do not sell your personal data. We share information only with trusted partners to operate our business:
Service Providers: Website hosting, payment processing, and order fulfillment partners.
Marketing Partners: To show you relevant advertisements on other platforms based on your interests.
Legal Requirements: When necessary to comply with applicable laws, respond to subpoenas, or protect our rights.
Security and Retention
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
Your Rights and Choices
Depending on your location (such as the EEA, UK, or certain US states), you may have the right to:
Access/Correct/Delete your personal data.
Opt-out of marketing communications.
Data Portability (requesting a copy of your data). To exercise these rights, please contact us at the email below.
Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@thetruvital.com.